Your Privacy Matters To Us
Clear, transparent approach to protecting your information
Introduction To Our Privacy Policy
We are committed to safeguarding your privacy and handling your information responsibly. This policy explains how ixoracandelo collects, uses, and protects your personal data.
By using our website, you consent to the practices described in this policy. Please read it carefully to understand your rights and our obligations.
What Information We Collect
We collect both information you provide directly and data gathered automatically when you use our site. This helps us improve our services and your experience.
Direct Information You Provide
- • Full name and contact details
- • Information you provide via forms or inquiries
- • Correspondence with our team
- • Preferences and communication choices
- • Any documents you submit
Information Collected Automatically
- • Device type, browser and operating system
- • IP address and location data
- • Website usage and navigation history
- • Referral sources and interactions
- • Cookies and similar tracking technologies
How We Use Your Data
Your information is used to provide, improve, and secure our services, as well as to communicate with you in a relevant way.
- • Processing inquiries and requests
- • Managing client relationships
- • Improving website functionality
- • Personalising user experience
- • Ensuring security and integrity
- • Complying with legal obligations
- • Providing updates and notifications
Our Commitment: We do not sell or rent your personal information. All data is handled in accordance with applicable privacy laws.
When We Share Your Data
Your data is only shared with trusted service providers or when required by law. We maintain strict confidentiality agreements with all partners.
Service Providers
Trusted third parties may assist in supporting our operations, always under strict confidentiality obligations.
Legal Obligations
We may disclose information if required by law or regulatory authorities.
Anonymous Statistics
We may use aggregated, non-identifiable statistics for analytical purposes.
Your Data Rights
You have the right to access, correct, or request deletion of your data. Contact us to exercise your rights or ask questions.
- • Access your personal information
- • Request corrections or updates
- • Request removal of your data
- • Request a copy of your data
- • Object to certain uses
- • Request limits on processing
Contact our privacy team to make requests or for assistance regarding your data rights.
How We Protect Your Data
We use industry-standard technical and organisational measures to keep your information secure and confidential.
Technical Measures
- • Encrypted data storage and transmission
- • Firewalls and security monitoring
- • Regular vulnerability assessments
- • Access controls for authorised staff
Organisational Measures
- • Staff training on data protection
- • Confidentiality agreements in place
- • Internal audits and reviews
- • Limited data access by role
Data Retention Policy
We retain your information only as long as necessary for the purposes described or as required by law.
- • Retained while your account is active
- • Kept for service improvement analysis
- • Maintained for customer support
- • Held for legal compliance only
- • Retained until you opt out
You can request deletion of your data at any time.
International Data Transfers
Your data may be processed outside Australia. We ensure appropriate safeguards are in place for such transfers.
- • Standard contractual clauses with providers
- • Partnering with reputable data processors
- • Adherence to privacy regulations
- • Regular review of transfer policies
Cookies And Tracking
We use cookies and similar tools to enhance your experience. You can control preferences through your browser settings.
Types Of Cookies We Use
- • Enable core site functionality
- • Track website usage anonymously
- • Remember your preferences
- • Enhance user experience
You can adjust cookie settings at any time.
Changes To This Policy
We may update this Privacy Policy. Significant changes will be communicated to users via our website.
- • Website notice for major updates
- • Direct email where appropriate
- • Policy version and date updates
- • Prompt responses to user inquiries
Check this page for the latest policy version.
Contact Us About Privacy
For privacy questions or to make a request, contact our team using the details below.
ixoracandelo
175B Stephen Street, Suite 201, Yarraville, VIC 3013 Australia
Phone: +61.7.6105.2768
Email: content@ixoracandelo.com
Last updated: September 28, 2025
Effective date: September 28, 2025